Channels
Tornaly sends clients reminders and confirmations by email, and keeps you and your team up to date by email.
Email to clients
- Appointment reminders and booking confirmations go by email to clients who gave an email address.
- On Free and Website, email is how reminders go out. On Booking and Front Desk, reminders use WhatsApp or SMS first, and email when those can’t be used or your texts for the month have run out. See Reminders.
- Emails go out in the client’s language and never use your texts.
Note
Email isn’t a chat channel. The AI front desk answers on WhatsApp, Instagram, SMS and web chat.
Email to you and your team
- Your sign-in codes.
- The email telling someone they’ve been added to your team.
- Team notifications and the daily and weekly summaries. See Notifications.
- Billing emails: invoices, your trial’s end date and keep-going limits.