Plans & billing
Trial & your subscription
How the free trial works, what happens when it ends, how to pay, and what happens if a payment is missed.
The free trial
- 30 days with everything in Front Desk, and no card needed.
- The trial starts when you sign up. Settings → Plan & billing shows the exact date it ends.
- In the last week, we email you what you’ve used so far — bookings, AI conversations and texts — and Pick a plan before your trial ends joins the setup list on Today.
- We never charge you without asking: a card is only needed when you pick a plan.
When the trial ends
Pick a plan, or you move to Free automatically. Nothing is paused and nothing is deleted. Picking a plan later turns everything back on.
| On Free | |
|---|---|
| Website | Stays online. A connected domain sends visitors to your tornaly.site address, and the “Made with Tornaly” badge comes back. |
| Booking | Existing bookings stay. Online booking stays open for one person you choose; other people’s calendars stay visible but stop taking new online bookings. |
| Reminders | Go by email. |
| AI front desk | Clients get tap-to-book buttons instead of AI replies, so they can still book. |
| Deposits, comebacks and the waitlist | Stop for new bookings. Deposits already paid are kept, and your rules for them apply. |
| Your data | Nothing is deleted: clients, history, settings and your site are all kept. |
Choosing a plan
Go to Settings → Plan & billing
Only the Owner can see and change billing.
Pick a plan, monthly or yearly, and how many people take bookings
You’re taken to a secure Stripe page to enter a card. Promotion codes are accepted there.
Done
Invoices are emailed to the owner’s address.
To change plan, update your card (Update payment method) or see invoices, use Manage billing on the same page. It opens Stripe’s secure billing portal.
Tip
Your Tornaly subscription is billed separately from your deposits. Deposits go to your own Stripe account; your subscription is paid to Tornaly.
Usage and limits
Settings → Plan & billing shows what you use this month against your plan:
- People who take bookings — each one beyond the first adds to the Booking or Front Desk price.
- Texts sent and AI conversations — see Texts and AI conversations.
- AI website edits and website pages.
- Keep going — whether it’s on, and how much of your monthly limit is used.
Plan limits — like the number of pages — only stop you adding more. Nothing you already have is deleted when you change plan.
If a payment fails
A banner says “Your last payment didn’t go through.” The owner can fix it straight away; others on the team are asked to tell the owner. Update the card with Update payment method in Plan & billing.
We retry the payment for 7 days. If it still hasn’t gone through, the business moves to Free until the card is fixed.
Cancelling
- No contract. Cancel any time from Manage billing.
- You keep everything until the end of the period you paid for. Then you move to Free and your website stays online.
- Yearly plans are refundable within 14 days of the charge.
Note
If our team set up your plan for you, the billing page says so.