AI Front Desk
Your AI front desk replies on Instagram DMs, WhatsApp, text and your website chat, in each client’s language. It books into your real calendar, follows your rules and passes the tricky ones to you.
30-day free trial · No card neededWorks with Tornaly booking, so every answer comes from your real calendar.
Corvo Barber & Beauty
Business account
Wednesday
Haircut · Jorge45 min · $455:15 PM6:00 PM6:45 PM11:48 PMAppointment confirmed11:49 PM
Haircut with Jorge
Fri, Oct 2 · 6:00–6:45 PM
$45 · Dundas St W
Add to calendarReschedule
Jorge R.Fri, Oct 2
Calendar
Luis M. · Beard trim
+1 client rebooked
Omar H. · Cut + beard, Sat 10:30
Back after 9 weeks, from a check‑in
Answer and book, keep the calendar honest, bring regulars back and fill cancellations.
Unified inbox
WhatsApp, Instagram, text and web chat land in one list. Tornaly answers and books most of it, and flags the few that need you.
Sample inbox: five conversations from WhatsApp, text, Instagram and web chat. Lee is being booked into Jorge's 6:00 by the assistant, a colour-correction question is flagged for the owner, and the others are booked, rebooked or answered.
Real-time booking
It only offers times that are actually free for that staff member and service, and holds the slot while the client confirms, so nobody gets double-booked.
Sample Friday calendar for Jorge, Andre and Mia from 2 to 7 PM, with appointments, open times, a break, two new bookings made by the assistant, and Jorge's 6:00 held for Lee while they confirm.
Comebacks
Each service has a return interval. When a regular is due, Tornaly messages them with real openings, and their reply becomes the booking.
Sample rebooking: Dev's last skin fade with Andre was four weeks ago, so he's due. Tornaly texts him two open times, he replies with Saturday 11:15, and the appointment is booked.
Waitlist recovery
When someone cancels, the slot goes to your waitlist straight away. The first yes gets it, and everyone else hears it’s gone.
Sample waitlist recovery: Ana cancels her Saturday 11:00 root touch-up with Mia at 8:02 AM. Tornaly offers it to three waitlisted clients, Maya says yes at 8:11, and the slot is booked again, recovering $95.
Missed a call? It texts them back and books them, so a call you couldn’t take mid-cut doesn’t cost you the client.
Sample: a call to Corvo goes unanswered at 2:14 PM. Tornaly texts the caller back with two open times, they pick 4:00, and they're booked with Jorge.
Clients who’d rather talk can send a voice note. It understands it and answers in writing, like any other message.
Sample: Dev sends a 12-second voice note asking for a fade on Saturday morning. The assistant writes back with two of Andre’s open times.
Replies in each client’s language, English, Spanish, French and more, and switches when they do.
Sample: Luis asks in Spanish for a beard trim on Friday after work and gets Andre's open times back in Spanish.
Ask about your shop in plain language from your phone. No reports to dig through.
Sample: Jorge asks how the week went; the assistant answers with visits, revenue, what it booked and what is still open.
All screens in this section use sample data for a fictional shop, Corvo Barber & Beauty.
Results
“Your AI processed 427 messages this week.” (crossed out: it says nothing about your bookings)
Message counts don’t pay rent. Tornaly reports bookings it made, bookings made after hours, clients who came back and cancelled slots it filled, with the revenue behind each one.
Results
All staff · 4 chairs · CAD
Revenue, sample data for four weeks: $4,960 booked by the AI inside Tornaly conversations, up 19% on the prior four weeks, plus $1,310 booked after a message, shown separately. By job: New inquiries answered $2,780 booked by the AI; Due clients brought back $780 booked by the AI and $940 after a message; Cancellations refilled $820 booked by the AI; Reminders rescheduled $580 booked by the AI and $370 after a message.
Bookings, sample data for four weeks: 86 appointments booked inside Tornaly conversations, 29 of them after hours. 212 conversations: 184 resolved without staff, 28 handed to the team. Median first reply 9 sec. 34 bookings were from new clients.
Retention, sample data: of 76 due clients messaged, 29 (38%) came back within three weeks. Of 17 due clients in a random group who got no message, 4 (24%) came back. Difference: 14 points. 29 clients rebooked: 13 in the chat and 16 another way after a message.
Recovery, sample data: 14 of 17 cancelled slots refilled from the waitlist, worth $820. For example, Tom cancelled Saturday 4:30 PM at 2:31 PM and Maya took the slot at 2:34 PM. Reminders: 96 sent, 17 clients replied to reschedule instead of not showing; no-show rate 3.1% compared with 6.4% before. 12 deposits collected, $240.
Safe by design
Tornaly splits the work in two. The AI handles language: understanding people and writing replies. Your calendar and your rules control everything that costs or commits: availability, prices, payments, consent and your policies.
Prices come from your service list, never from the AI.
Every slot is checked, held and confirmed by the calendar.
It answers from the facts and policies you signed off on.
Opt-outs like STOP or BAJA are honoured on every channel, and no messages go out at night.
An unhappy client, an unusual request or low confidence goes straight to you.
Your client list and conversations belong to your business and only run your front desk.
Sites are built from safe, structured sections with no custom code, so every site stays fast and secure.
Jump into any conversation from your phone. The AI steps back while you reply, then picks up again when you hand it back.
Example: Rosa texts about fixing an at-home dye job. Colour corrections need a consult, so the assistant doesn’t quote a price and hands the conversation to Mia. The assistant pauses while Mia replies, and a button hands the conversation back to it.
Most booking apps sell AI as an add-on. In Tornaly it’s one plan, with your website and booking included.
| Feature | Tornaly | Booksy | Fresha | Square Appointments | GlossGenius |
|---|---|---|---|---|---|
| AI receptionist | Included in Front Desk | Price not on their page | CA$139.95 a month | Square Assistant: confirms and reschedules | US$50 a month add-on |
| Website + booking + AI, one person | US$49 / CA$69 | — | CA$192.85 | — | US$78 |
Prices checked on Oct 9, 2026. Sources and notes are on the pricing page.See the full comparison
Add each person who takes bookings, and the allowances grow with your team.
AI that answers and books for you, 24/7.
US$49/month
+US$15/month per extra person
400 AI conversations · 500 text messages a month
Get early accessUS dollars, before tax. Pay yearly and get 2 months free.See every plan
No. Tornaly's AI handles messages, not voice calls: Instagram DMs, WhatsApp, SMS and your website chat. When you miss a call, it texts the caller back and books them by text.
All the messages with one client over 24 hours, on any channel, where the AI replied at least once. Messages you answer yourself, spam you block and your own tests don’t count.
Nothing stops and you’re never charged by surprise. Texts fall back to email or WhatsApp, and the AI offers tap-to-book buttons until next month. To keep everything going, turn on “keep going” and set a monthly limit. We email you at 80%.
It replies in each client’s own language, English, Spanish, French, Portuguese and many more, and switches when the client does, even partway through a chat.
Yes. The AI Front Desk books straight into Tornaly’s calendar, which is how it knows what’s really free and never double-books. If you’re on Booksy, Fresha or Square today, we import your clients free.
Yes. Every conversation is in your inbox. You decide the facts and policies it answers from, and you can take over any chat; it waits until you hand it back.
Same calendar, same price list, same client list. Add either one when you’re ready.
Get started
Connect WhatsApp, Instagram, text and your website chat. Front Desk includes 400 AI conversations a month for one person.
We’ll set you up personally. Your 30-day free trial starts when your account opens. No card.
What you get
